Política de Privacidad

1. Introduction & Who We Are

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit inquiries, purchase products, or use our services.

For the purposes of the General Data Protection Regulation (EU GDPR) and the UK Data Protection Act 2018 (UK GDPR), the data controller responsible for your personal information is the owner and operator of this website. If you have any questions regarding this policy, you may reach us using the contact details provided at the bottom of this page.

2. The Information We Collect

Depending on how you interact with our website and services, we may collect and process the following categories of personal data:

• Identity & Contact Details: Full name, email address, telephone number, and physical or billing address when you complete a contact form, create an account, or request services.
• Transactions & Billing Data: Details of orders placed, services booked, and payments made. Payment transactions are processed securely through PCI-DSS certified payment gateways (such as Stripe). We do not store raw payment card numbers on our servers.
• Appointments & Inquiries: Scheduling preferences, consultation notes, communication history, and any files or specifications you submit to us.
• Technical & Usage Data: Internet Protocol (IP) address, browser type and version, device identifier, time zone setting, operating system, and interaction analytics collected through privacy-focused telemetry.
• Marketing & Communication Preferences: Your preferences in receiving promotional updates, newsletters, and announcements from us.

3. Lawful Basis for Processing

Under GDPR, we will only process your personal data when we have a valid legal ground to do so. These legal bases include:

• Performance of a Contract: Necessary to fulfill our contractual commitments to you, deliver purchased goods or services, process transactions, or manage your bookings.
• Legitimate Interests: Necessary for our legitimate business interests (such as enhancing site performance, preventing fraud, and ensuring network security), provided your fundamental rights do not override those interests.
• Legal & Regulatory Compliance: Necessary to comply with statutory accounting, taxation, and regulatory reporting requirements.
• Consent: Where you have provided unambiguous, freely given consent (e.g., opting in to email newsletters or accepting non-essential cookies). You may withdraw consent at any time.

4. How We Store & Protect Your Data

We implement industry-standard technical, organizational, and physical security measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. All web traffic is encrypted via HTTPS (TLS/SSL). We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

5. Third-Party Sharing & Processors

We do not sell, rent, or trade your personal information to third parties for advertising or commercial marketing. We only disclose personal information to trusted third-party service providers who assist in operating our website and delivering services (such as secure cloud hosting providers, payment processors, and transactional email providers), strictly under confidentiality and data protection agreements.

6. Cookies & Tracking Technologies

Our website uses essential cookies to ensure basic site functionality, user sessions, and security. Where analytics or performance tools are employed, they are configured in a privacy-respecting manner. You can control or disable cookies through your browser settings or via our on-site cookie preferences banner.

7. Your Statutory Rights Under GDPR

Under European and UK data protection legislation, you possess key rights regarding your personal information:

• Right to Access: Request confirmation of whether we process your data and obtain a copy of your personal records.
• Right to Rectification: Request correction of inaccurate, out-of-date, or incomplete records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer legally required.
• Right to Restrict Processing: Request temporary suspension of data processing under certain circumstances.
• Right to Data Portability: Obtain your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object at any time to data processing based on legitimate interests or direct marketing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your competent data protection supervisory authority (such as the Information Commissioner's Office (ICO) in the UK or your national European DPA).

If you have any questions regarding this Privacy Policy, wish to update your preferences, or would like to exercise any of your statutory data rights, please contact our team: